GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale govern your booking with PT Lahan Pohon Mangga, also known as “TOTEM – Surf and Yoga Spirit.” By booking with us, you agree to these terms. Please read this document carefully.

I. General Terms and Conditions for the “SURF & YOGA RETREAT” Offer

1.1 Reservation and Payment

To book your SURF & YOGA stay at TOTEM, you must follow the reservation instructions available on our website https://totembali.com. A deposit is required to secure your reservation. Payments can be made online via credit card or bank transfer.

After confirming your reservation, you will receive an email detailing important information, including the total amount, dates, room type, and included services. If you notice an error or wish to make changes, please contact us within 24 hours, as adjustments after confirmation may not be possible.

1.1.1 Payments:

Deposit: 30% at the time of booking.
Balance: The balance must be paid 30 days before your stay. If the balance is not paid by this deadline, we reserve the right to cancel your reservation and keep the deposit.

1.1.2 Cancellation:

More than 60 days before the event: Full refund, minus applicable bank fees (transaction and/or administrative fees).
Between 60 and 30 days before the event: The 30% deposit is non-refundable.
Less than 30 days before the event: No refund.

1.1.3 Exceptions:

In the case of an exceptional situation (serious illness, family emergency, force majeure, etc.), please contact us as soon as possible. We will assess the situation together and may consider a personalized solution.

Notes: Changes Beyond Our Control

We will not be responsible for modifications or cancellations due to unforeseen circumstances such as war, natural disasters, pandemics, or transportation-related technical issues. In such cases, we will offer alternatives, but we cannot assume additional costs.

1.2 Special Requests and Modifications

If you have specific requests (e.g., dietary preferences, room arrangements, etc.), please inform us during the booking process by email at: totembalangan@gmail.com. We will do our best to accommodate your requests, but their satisfaction cannot be guaranteed.

For any changes after confirmation (dates, number of people, etc.), please send us a written request by email at: totembalangan@gmail.com. We will do our best to fulfill your requests, but prices and availability may vary depending on the modification date.

1.3 Eligibility to Participate

Participants must be at least 18 years old, unless accompanied by an adult (in which case, we accept participants from 16 years old).

You must disclose any medical condition that may affect your ability to participate in activities such as surfing or yoga. If we believe that an activity presents a risk to your health, we reserve the right to refuse your participation.

No activity offered during your stay at Totem is mandatory. You are free to participate or not, but no refund will be issued if you choose not to participate in any of the activities offered.

1.4 Prices and Included Services

Our prices may vary regularly. The price of your stay includes the services described in the booking confirmation. It does not cover additional expenses such as flight tickets, transport, travel insurance, or extra activities.

1.5 Health and Physical Fitness Requirements

Certain activities may require a specific level of physical fitness to ensure safety. It is your responsibility to assess whether you are physically fit to participate in the activities chosen at the time of booking. If in doubt, we recommend consulting a doctor before booking.

1.6 Modification of the Initial Program

The initial surf program may be modified based on tide conditions and weather factors. We will adjust the outings taking into account climate variations and conditions to ensure your well-being and safety. If surf lessons need to be canceled due to unforeseen circumstances, we will do our best to compensate with appropriate alternatives, based on available options.

II. General Terms and Conditions for the “EXCLUSIVE RENTAL” Offer

2.1 Reservation and Payment

To privatize the TOTEM location (and potentially its annex, LA PETITE MAISON), you must follow the reservation instructions available on our website https://totembali.com. A deposit is required to secure your reservation. Payments can be made online via credit card or bank transfer.

After confirming your reservation, you will receive an email detailing important information, including the total amount, dates, and included services. If you notice an error or wish to make changes, please contact us within 24 hours, as adjustments after confirmation may not be possible.

2.1.1 Payments:

Deposit: 30% at the time of booking.
Balance: The balance must be paid 90 days before the event. If the balance is not paid by this deadline, we reserve the right to cancel your reservation and keep the deposit.

2.1.2 Cancellation:

More than 120 days before the event: Full refund, minus applicable bank fees (transaction and/or administrative fees).
Between 120 and 90 days before the event: The 30% deposit is non-refundable.
Less than 90 days before the event: No refund.

2.1.3 Exceptions:

In the case of an exceptional situation (serious illness, family emergency, force majeure, etc.), please contact us as soon as possible. We will assess the situation and may consider a personalized solution.

Notes: Changes Beyond Our Control

2.2 Special Requests and Modifications

If you have specific requests (e.g., venue arrangement, specific material or personal needs, etc.), please inform us before your booking by email at: totembalangan@gmail.com. We will do our best to accommodate your requests, but their satisfaction cannot be guaranteed.

For any changes after confirmation (dates, adding the PETITE MAISON annex, additional services, etc.), please send us a written request by email at: totembalangan@gmail.com. We will do our best to fulfill your requests, but prices and availability may vary depending on the modification date.

2.3 Use of the Venue and Restrictions

The venue is intended for professional or personal events such as wellness retreats, professional seminars, workshops. Parties (e.g., birthdays, weddings, dance parties, etc.) are prohibited unless prior written consent is given by the owner. In case of non-compliance, we reserve the right to terminate the rental without refund.

2.4 Prices and Included Services

Our prices may vary regularly. The price of the privatization includes the services described in the booking confirmation. Additional fees (meals, reservation of “La Petite Maison”, other additional services) will be specified in the quote. It does not cover additional expenses such as flight tickets, transport, travel insurance, or extra activities.

2.5 Behavior and Respect of Rules

During their stay, participants are required to adhere to the venue’s rules of conduct and follow the instructions of staff and partners. Any disruptive, inappropriate, or destructive behavior may lead to immediate expulsion without refund. Moreover, each participant is fully responsible for their actions, and the person who privatized the venue will be liable for any damage caused, whether to the property, equipment, or reputation of the venue.

III. General Terms and Conditions for the “STAY WITHOUT ACTIVITY” Offer

3.1 Reservation and Payment

To book your stay without activities at TOTEM, you must follow the reservation instructions available on our website https://totembali.com. Full payment is required to secure your reservation. Payments can be made online via credit card or bank transfer.

3.1.1 Payments:

Full payment is required to guarantee and maintain the reservation.

3.1.2 Cancellation:

Free cancellation up to 14 days before arrival.
Cancellation between 14 and 7 days before arrival: 50% refund of the total reservation amount.
Less than 7 days before arrival: No refund.

3.1.3 Exceptions:

3.2 Minimum Stay Duration and Stay Rules

The “Stay Without Activity” offer requires a minimum of three consecutive nights. Any attempt to shorten the initially booked duration will not be processed.

3.3 Special Requests and Modifications

If you have specific requests (e.g., room preferences, arrival/departure times, special needs), please inform us during booking by email at: totembalangan@gmail.com. We will do our best to accommodate your requests, but their satisfaction cannot be guaranteed.

3.4 Prices and Included Services

The price of your stay includes only the accommodation price, as stated in the booking confirmation. Additional services (meals, activities, or transport) must be paid separately unless stated otherwise. Prices may vary based on seasons or ongoing promotions.

IV. MISCELLANEOUS PROVISIONS COMMON TO ALL TYPES OF STAYS

4.1 Acceptance of Terms
By making a reservation and confirming your stay with TOTEM – Surf and Yoga Spirit, you expressly accept all of these General Terms and Conditions of Sale. It is therefore imperative to read these terms carefully before finalizing your booking.

4.2 Travel Documents and Requirements
It is your responsibility, as well as that of your companions, to ensure that you meet all passport, visa, and immigration requirements before traveling. We disclaim any responsibility for failure to comply with these requirements. No refund will be granted if you fail to obtain a visa within the specified timeframe.

4.3 Taxes and Local Fees
Additional taxes or fees (such as a tourist tax) may apply and must be paid directly on-site. These taxes may already be included in your reservation; please refer to your booking confirmation for details.

4.4 Information on the Website
The information provided on our website is accurate to the best of our knowledge at the time of publication. However, errors may occur. We reserve the right to modify this information and encourage you to verify details before finalizing your reservation.

4.5 Data Protection
To facilitate your booking, your personal information may be shared with third-party providers involved in the organization of your stay. By proceeding with your reservation, you consent to the sharing of your data for the purpose of fulfilling our services.

4.6 Complaints
If you have any complaints during your stay, we encourage you to inform us immediately so that we can resolve the issue on-site. You can contact our reception team or the management of Totem at: totembalangan@gmail.com. If the situation cannot be resolved on-site, you may submit a written complaint within 15 days after your departure so that we can process your request appropriately.

4.7 Liability and Insurance
You are responsible for your behavior and that of your group during your stay. In case of disruptive behavior, danger, or property damage, we reserve the right to cancel your booking without a refund.

You are also responsible for any damage caused to the property or equipment during your stay. We reserve the right to charge you for repair or replacement costs, including those related to our surf service provider, if applicable.

We strongly recommend that you take out travel insurance covering the entirety of your trip, including the loss or damage of your luggage. We do not cover the loss or theft of personal belongings. A safe is provided in each room for storing valuables.

Additionally, each participant must have valid international health and travel insurance for the entire duration of their stay. We disclaim responsibility for any health-related expenses or other costs incurred due to a lack of insurance.

4.8 Local Health and Safety Standards
The health and safety standards at TOTEM – Surf and Yoga Spirit may differ from those in your home country and, in some cases, may be lower than what you are accustomed to.

Drinking unfiltered tap water may pose health risks. We strongly recommend using bottled or filtered water.

Certain areas in Indonesia may experience water (PDAM) or electricity (PLN) outages, which are beyond our control and may affect your stay.

We are not responsible for noise disturbances caused by neighbors, as these are beyond our control.

In tropical countries, the presence of insects and animals is common. While we take all necessary precautions to ensure your comfort, you may encounter these elements in the natural environment.

4.9 Applicable Law and Jurisdiction
These General Terms and Conditions are governed by Indonesian law. In the event of a dispute, and after all amicable remedies have been exhausted, the competent courts of Bali, Indonesia, shall be the sole authority to resolve the matter.